Optimization of care
Bizzomate supports Mental Care Group in making healthcare more accessible, efficient and futureproof
Contributing to accessible and efficient healthcare
Healhtcare organization Mental Care Group aims to contribute to more accessible and efficient healthcare and thereby make a positive impact on the mental health of its clients. To that end, it plans to develop three different portals that will help relieve medical personnel, enable clients to engage more autonomously in their treatment and organize healthcare more efficiently. In doing so, the group had high demands for the security and usability of the portals and the agility of the underlying technology. Because the standard solutions available did not meet those requirements, it was decided to build the portals with Mendix low-code.
- Contributing to more accessible healthcare
To make a positive impact on clients’ mental health. - Organizing healthcare more efficiently
By making information centrally accessible. - High security requirements
Through the use of clients’ personal data.
Three new portals
Mental Care Group (MCG) provides mental health services for children, adults and employees, through seven company labels. The group has 155 branches and more than 2,000 employees. The organization has grown significantly through several acquisitions in recent years. MCG operates within the mental health industry where there are several major challenges such as a shortage of practitioners, long waiting lists and many untapped opportunities for digital care.
Three portals as key part of new digital strategy
To respond to those challenges, MCG developed a digital strategy, of which the development of three new portals was a key component. These portals will be used annually by some 80,000 clients and 2,000 practitioners.
The Vitalmindz app, which allows employers to support their employees to increase their vitality and prevent absenteeism through various e-health modules, webinars and coaching sessions via chat or video calls.
The client portal that is used by the different parts of the group. Here, clients can view information about their treatment at any time, digitally sign documents, answer questionnaires, view records, get in touch with their practitioner via chat or video call, and follow e-health modules.
In the portal for practitioners practitioners can register and view all administrative tasks in one place that supports their work process.
Support from the current software vendor for the client portals ended, so the organization had to look for a new technology with which to achieve its goals.
Gerbrand van de Beek, chief digital officer at MCG: “When choosing technology that could best support our digital strategy, we had a number of important starting points. First, we wanted the new portals to deliver better, more efficient and accessible care. In addition, because we operate in a rapidly changing market in which new legislation and regulations are regularly introduced, it is important that we can respond quickly to changes. Expiring support also made for a tight deadline. We came to the conclusion that no standard software for client portals was available that met all those conditions. The Mendix platform did meet our requirements for usability, speed, agility and broad applicability. That’s why we switched to low-code.”
High demands for low-code portals
After choosing Mendix, MCG sought contact with Bizzomate. Van de Beek: “Low-code is often used for internal business processes and enterprise applications while our portals had to be suitable for clients. This places high demands on usability and accessibility options, such as colorblindness. Therefore, we have asked Bizzomate to build the Vitalmindz portal as a low-code start-up project based on a design provided by an external UI/UX designer. They delivered this to our complete satisfaction, within time and budget, after which we also started working together on the other portals.“
Although the portals serve different audiences, there is overlap between functionalities, such as e-health modules and content management. Choosing Mendix low-code makes it easy to reuse those functionalities, saving a considerable amount of time. Additionally, because the platform already meets important security standards by default, it is easier to add functionalities that help provide care remotely, such as chatting or video calling with a practitioner. This is often challenging to implement because of the strict security and privacy standards in healthcare.
Higher pace requires adaptation of working method
Because MCG had not worked with low-code before, it also ran into a number of challenges while building the portals. Van de Beek: “Bizzomate was building so fast that we turned out to be too slow in defining the user stories, in which we had to describe new required functionalities. The pace at which these user stories are completed is much faster with low-code; that took some getting used to for the organization. We learned that before starting a new phase of the project, we need to schedule enough work for several weeks. In addition, because you can build and show prototypes to end users so quickly, they come up with new proposals and ideas much faster and more often, which are very valuable but you also have to accommodate for those ideas. To manage all those processes, we ended up hiring a product owner.”
The Vitalmindz portal is expected to be launched in April, followed by the client portal in June. The practitioner portal will follow shortly thereafter. Bizzomate’s training of an internal low-code team will also allow MCG to reduce the technical debt caused by the use of overlapping applications due to multiple acquisitions. Low-code helps to quickly replace those applications, thereby helping to better integrate colleagues by standardizing the use of applications within the group.
We introduce Mendix
Making an impact on healthcare
Van de Beek: “The choice for low-code to implement our digital strategy turned out to be the right one. Although we had no previous low-code experience, we had to deal with a tight deadline and also set high standards for the user-friendliness of our portals, Bizzomate quickly picked up the gauntlet. This contributed to our confidence in choosing low-code and increased support for the new portals among our practitioners. This will allow us to provide more and better remote care in the future, thus making a significant contribution to more accessible and efficient mental health care.”
Henry Kraaijenbos, partner at Bizzomate: “MCG is a progressive healthcare organization, with the vision and ambition needed to provide solutions to the major challenges in healthcare. Their choice of low-code to implement their digital strategy is a good example of this. The construction of the three portals, and the experience and expertise we gain in this collaboration will help MCG further in providing more accessible and efficiently organized care. In addition, we are working together during and after this process so that we can use the lessons learned to further advance other healthcare organizations that are facing similar challenges.”
Related:
- Contribution to remote healthcare
By building centrally accessible client portals. - More efficient organization of care
Through centrally accessible information. - Usability
Which saves a lot of time.
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