Digitizing healthcare logistics

Using the Mendix low-code platform, the first version of the application was able to go live within just three months. The application will be used initially by 150 support staff and in the future by some 850 practitioners.

The support staff is enthusiastic about the first version. Because of Bizzomate’s agile approach, they are closely involved in development. This gives them the opportunity to redesign their work processes and make long-desired improvements around informing referrers and clients.

Moreover, the application already integrates seamlessly with InGeest’s current application landscape, such as e-mail, the electronic client file (ECD) and the General Data Management Code (AGB) registry. Staff can handle referrals from one central environment and more efficient and task-oriented collaboration across sites. They can also better see through which communication channels they can best be contacted.

RPA vendor Tacstone Technology is initially concerned with automating client enrollment in the ECD. Mark de Poorter, partner at Tacstone Technology: “Automating the enrollment process contributes greatly to reducing the administrative burden for GGZ InGeest employees. Fewer errors are made when enrolling clients and the institution can do more with the same number of staff. This gives them space to focus more on their core task: providing the best mental health care.”

Joppe van Gisbergen, partner at Bizzomate: “It takes decisiveness and vision in a traditional environment like healthcare not to choose for a ready-made product but for a flexible customized solution based on Mendix low-code and RPA. We are very much looking forward to taking up this challenging project together with the GGZ InGeest team. We are convinced that with our knowledge of digitizing and optimizing business processes, we will have a great impact on improving the inflow, throughput and outflow process of clients of GGZ inGeest in the next two years so that they are helped better and faster.”

Nieuwhof adds: “Thanks to Bizzomate’s thorough approach in the preliminary phase, we already have a much better idea of how to further optimize our work processes. Together we have formulated a number of important objectives including better information provision for clients and practitioners, getting clients in the right place faster, reducing administrative burden and cost savings. With Bizzomate and Tacstone on board, I am confident that we will eventually fully realize these objectives. We have already made a good start with the digitization of the intake process.”

Making your own appointments in the future
An important part of the follow-up process will be a scheduling application. As a result, the institution’s treatment capacity is better understood and the precious time of available practitioners is utilized in the best possible way.

By providing them with insight into the availability of practitioners, clients can then digitally schedule an appointment with a practitioner at a time convenient to them, for example. The Mendix platform is ideally suited to achieve these goals as well.