Digital web portal
Optimize your services with an advanced digital web portal. Create an exceptional customer experience through the use of real-time data, reduced errors and increased efficiency.
Reason
Many companies strive to become more service-oriented and conduct customer satisfaction surveys to improve their processes.
These surveys often show that customers do not have sufficient insight into the status of their orders.
This lack of transparency can lead to inefficiencies and scheduling problems.
To address these challenges and increase customer satisfaction, building a future-proof digital web portal is necessary.
This portal will provide customers with 24/7 real-time visibility into the status of their orders, allowing companies to communicate more efficiently and serve customers better.
- Improved customer satisfaction and efficiencyThe web portal provides customers with 24/7 real-time visibility into their orders, improving communication and scheduling.
- Rapid implementation and integrationIntegrated with the ERP system, customers always have access to relevant information
- Advanced functionalities and future updatesDetailed order summaries and, in the future, additional features such as search and chat
Approach
Bizzomate has developed a 4-step approach to define the right software solutions:
- Discover
- Define
- Designs
- Do.
Low-code is a visual way to develop applications, allowing those without traditional programming skills to contribute. This accelerates development, makes it flexible and scalable, and saves costs. At Bizzomate, we use low-code to digitize business processes, refresh outdated systems and accelerate innovation. The digital portal is a good example of this.
The solution
Within just two weeks, a digital web portal can be developed that provides customers with 24/7 real-time insight into their orders.
This portal is suitable for both desktop and tablet and is fully integrated with the ERP system so that customers always have the right information.
The portal is part of a larger digitization program and was built with a low-code platform, using previously developed building blocks.
This allowed it to be implemented quickly.
– Optimized order overview: Customers can better coordinate their schedules thanks to clear order statuses.
– Managed access: Each customer gets 10-15 accounts for team members, with flexible viewing rights based on their role.
– User-friendly dashboard: Up to 20 orders can be viewed at a glance, with a status bar showing reference numbers and order status.
The status of individual order items is also visible, helping to optimize assembly planning.
Future updates will add search and communication functionalities.
Watch the IHC case video
The result
With the digital web portal, customers regain control of their planning.
Thanks to 24/7 real-time insight, they can optimize their processes, leading to higher customer satisfaction.
The portal saves time in the reporting process and enables companies to focus on adding value in their products.
- Real-time insightsOptimize scheduling and increase customer satisfaction with instant order visibility
- Better advice Accelerated digitization provides valuable usage data and opportunities for improvement
- Increased customer engagement Co-creation and validation by customers create support and better aligned solutions.
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