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GGZ inGeest selects Bizzomate and Tacstone for the digitization of patient flow logistics

Mendix low-code solutions and Robotic Process Automation (RPA) shorten waiting lists, reduce administrative burden and improve communication with clients.

Bizzomate, experts in software solutions for digitizing and optimizing business processes, will fully digitize patient flow logistics with Mendix low-code
at GGZ inGeest, an institution for mental health care in the Netherlands. The new applications will be built on the Mendix low-code platform and will provide process support throughout the entire patient journey within the institution. RPA specialist Tacstone Technology reduces the administrative burden by automating manual, repetitive tasks at the institution.

In the upcoming years, the number of patients needing mental health care via GGZ inGeest is expected to increase. It is crucial that patients end up with the right practitioner as quickly and efficiently as possible. So central insight into which practitioners are available is needed. It also needs to be clear where patients are in their treatment process.

Extensive digitization journey
To achieve these goals Bizzomate and Tacstone Technology will digitize the entire patient flow logistics process of GGZ inGeest in the upcoming years. Bizzomate now started building the first application to digitize the intake process of new patients. This application offers workflow support and task-oriented working for practitioners and the administrative staff enabling better and more efficient planning of treatments and shortening waiting times. Tacstone Technology’s RPA solution focuses on automating the client enrollment process in the first phase of the patient journey eliminating manual repetitive, error-prone tasks and saving time.

Klaas Nieuwhof, ICT director of GGZ inGeest: “Digitization plays an important role in the extensive improvement process that we will be rolling out in our institution in the next two years. By investing in proper back-office applications, we create the ideal preconditions to reduce patient throughput times and improve the efficiency of our organization. We selected Bizzomate and Tacstone Technology because they have the technology, expertise and experience to support the entire digitization journey of our patients’ flow logistics process from start to finish.”

Joppe van Gisbergen, partner at Bizzomate: “It takes vigor and vision not to opt for an industry-specific software solution in a traditional environment such as the healthcare industry, but for a flexible custom-made solution based on Mendix low-code and RPA. We are looking forward to continuing this challenging process together with the team of GGZ inGeest. We are convinced that with our knowledge of digitizing and optimizing business processes, we will have a major impact on improving patient flow logistics of GGZ inGeest in the upcoming two years.”

Mark de Poorter, partner at Tacstone: “By opting for the digitization of the healthcare logistics processes, GGZ inGeest offers an excellent response to the increasing need for reducing the administrative burden in the healthcare industry. Our RPA solutions will automate many manual tasks over the next two years. Employees in the back office, but also practitioners will soon spend less time on boring repetitive and time-consuming tasks allowing them to focus on their core responsibility: providing the best mental health care!”

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